Delivery Policy

Overview

At [Ruby’s Store], we strive to provide a seamless shopping experience for our customers. We partner with [Wakilni] to ensure timely and efficient delivery of our products. This policy outlines the responsibilities of [Ruby’s Store], [Wakilni], and our customers regarding delivery.

Responsibility of [Ruby’s Store]

1. Order Processing: We are responsible for processing orders and ensuring that products are properly packaged and handed over to [Wakilni].

2. Product Quality: We are responsible for ensuring that products are in good condition and meet our quality standards before shipping.

3. Shipping Information: We will uploading accurate shipping information to [Wakilni] portal and ensure that customers receive tracking details.

Responsibility of [Wakilni]

1. Timely Delivery: [Wakilni] is responsible for delivering packages within the estimated timeframe provided to customers.

2. Package Handling: [Wakilni] is responsible for handling packages with care and ensuring that they are delivered in good condition.

3. Tracking and Updates: [Wakilni] will provide tracking updates and notify customers of any delivery issues. Upon pickup, [Wakilni] will scan and confirm the order at their office. The customer will then receive an automated SMS message confirming that the order is with Wakilni. This message will include a tracking link and our Customer Success contact number, which customers can call or message via WhatsApp for order status inquiries.

Responsibility of the Customer

1. Accurate Address: Customers are responsible for providing accurate and complete shipping addresses.

2. Receiving Packages: Customers are responsible for receiving packages and inspecting them for damage or discrepancies upon delivery.

3. Upon Successful Delivery:  Once the order has been successfully delivered, the customer will receive an automated SMS message confirming the delivery. This message will include a link for the customer to rate [Wakilni] service. All ratings will be transparently available to Ruby's Store on the [Wakilni] portal.

Delivery areas and service fees:

Areas	Governorate	Service Fees
Amman	Amman	2 JD
Nearby Area	Zarqa, Balqa, Madaba	3 JD
Remote Area	Irbid, Ajloun, Jerash, Mafraq, Karak, Tafileh, Maan, Aqaba	4 JD

 

 

 

 

 Delivery Issues

1. In the event that a package is lost or damaged during transit, customers are required to contact [Wakilni] or the store (who will then inform Wakilni) to initiate a claim within a maximum of 24 hours of receiving the order. Wakilni will subsequently commence an investigation. Liability will be determined on a case-by-case basis based on the findings of the investigation

2. Delivery Delays: If delivery is delayed, customers can track their packages using the tracking information provided or contact [Wakilni] for updates.

3. Incorrect Address: If a package is delivered to an incorrect address due to customer error, [Ruby’s Store] and [Wakilni] will not be liable.

4. [Wakilni] will send the customer a WhatsApp message notifying them of an order from [Ruby’s Store], including the collection amount (if applicable), and request the customer's location. If the customer provides their location and the driver arrives but the customer is not present, a delivery fee will be applied.

Contact Us

If you have any questions or concerns about our delivery policy, please contact our customer support team at [support@ Rubys-Store.com]. Or [Wakilni] support team at [email protected]

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